FAQs

We’ve answered the most common questions to help you feel informed, supported, and ready to move forward.

Web Design FAQs

The cost of a website depends on the size, complexity, and features you need. We offer flexible packages tailored to your business goals — from simple brochure sites to full e-commerce solutions. Contact us for a personalised quote.

Websites can vary from to design and launch. Larger or more complex builds may take longer. We’ll give you a clear timeline before we begin and keep you updated throughout the process.

Yes — all of our websites are built to be fully responsive. That means your site will look great and function properly on desktops, tablets, and smartphones.

Absolutely. We develop our site with this in mind, giving you full access to make content changes, add blog posts, and more. We also provide training if needed.

Yes, we offer reliable and secure website hosting, or we can work with your existing hosting provider. We also handle domain setup, renewals, SSL certificates and all email and IT services.

All our websites are built with SEO best practices in mind, including fast loading times, mobile compatibility, and clean code. We also offer ongoing SEO services to help you grow your visibility.

Yes — we can give your current website a complete refresh, improving its appearance, structure, and performance while keeping your brand identity intact.

No problem. We can help you develop professional content including text, images, and even video. We’ll guide you through what’s needed and help fill in the gaps.

Yes — we offer maintenance packages and on-demand support to keep your website secure, up-to-date, and running smoothly after it goes live.

Definitely. Your website will be built with scalability in mind, so features like e-commerce, booking systems, or additional pages can be added as your business grows.

Hosting FAQs

Web hosting is the service that stores your website files and makes them accessible online. Without hosting, your website can’t be viewed by visitors on the internet.

Yes — your domain is the address (e.g. yourcompany.co.uk), but hosting is the space where your website lives. Both are needed to have a functioning website.

Our hosting includes fast and secure servers, SSL certificates, daily backups, software updates, and ongoing technical support. We also monitor for performance and security issues.

Yes — we use trusted UK-based servers with advanced security measures including firewalls, malware scanning, and SSL encryption to keep your site and data safe.

We monitor all websites hosted with us and act quickly if an issue occurs. Most downtime is prevented with proactive maintenance and regular updates.

Absolutely. We’ll handle the entire migration process for you, including backups, DNS updates, and testing — ensuring a smooth transition with minimal disruption.

We can set up professional email addresses using your domain (e.g. info@yourcompany.co.uk), either through our own hosting or Microsoft 365. Pricing will vary on users and features needed.

Yes — our hosting is fully optimised for WordPress, with fast load times, regular updates, and support for all major themes and plugins.

Our hosting plans are tailored to the size and requirements of your website. Prices typically start from £15/month and include everything you need to keep your site running smoothly.

Yes — our UK-based support team is available to help with hosting queries, email setup, backups, and more. We’re here to ensure everything runs reliably.

IT Support FAQs

We provide a full range of IT support services, including remote support, on-site assistance, server management, backup solutions, cloud platform support, cybersecurity, and day-to-day troubleshooting.

Yes — we support both Windows and macOS environments, as well as mobile devices, printers, networks, and cloud platforms like Microsoft 365.

We offer fast response times as standard. Most issues are resolved remotely hour, and urgent problems are prioritised based on their impact on your business.

Absolutely. We support businesses of all sizes — whether you’re a one-man band or a growing team. Our packages are flexible to suit your setup.

Our standard support hours are Monday to Friday, 9am–5pm. However, we do offer extended hours or 24/7 monitoring and emergency support if needed — just let us know your requirements.

Yes — we specialise in Microsoft 365 migrations, including email, files, and shared calendars. We’ll handle the setup and ensure a smooth transition with minimal downtime.

Yes — we proactively monitor systems for issues and provide regular updates, patching, and system health checks to keep your IT environment secure and efficient.

We can troubleshoot network issues remotely or on-site. Whether it’s your router, cabling, or provider, we’ll find the root cause and get you back online quickly.

Yes — we use secure, encrypted remote access tools that protect your data and privacy. You stay in control and can see everything we do on your system.

Yes — we offer both ad-hoc support for one-off issues and monthly support plans for ongoing cover. You can choose what suits your business best.

Digital Marketing FAQs

We offer a tailored mix of SEO and Social Media Management. This includes keyword research, on-page optimisation, content planning, post creation, scheduling, and performance tracking — all aimed at increasing your visibility and engagement online.

SEO (Search Engine Optimisation) is the process of improving your website’s visibility in search engines like Google. A well-optimised site appears higher in search results, helping attract more relevant visitors to your business.

Depending on your goals we create a tailored plan to best achieve results. Posts are tailored to your brand, designed to engage your audience, and scheduled for optimal times across platforms like Facebook, Instagram, LinkedIn, and more.

Yes — we create original, branded content for your posts. We work closely with you to understand your tone, goals, and industry so each post is relevant and engaging.

SEO is a long-term strategy. You may see small improvements within a few weeks, but significant rankings and traffic gains typically take 3–6 months, depending on your competition and industry.

We manage Facebook, Instagram, LinkedIn, X (Twitter), and Google Business Profiles. We can also advise on which platforms will give you the best results based on your target audience.

Yes — we offer an approval process where you can review and approve social posts in advance. This ensures you’re always in control of your brand’s voice and messaging.

Yes — we send regular performance reports showing progress, keyword rankings, engagement metrics, and actionable insights. You’ll always know what’s working and where we’re focusing next.

Absolutely. Our SEO strategies are designed to improve your Google visibility through technical SEO, content optimisation, local SEO, backlink strategies, and more.

Just some basic information about your business, goals, branding, and access to your website/social profiles. We handle the rest — including setup, strategy, and execution.

At SpiderIT, we specialise in delivering expert IT support, Web Design, and Digital Marketing Solutions tailored for businesses across Norfolk and beyond. As a dedicated Digital Agency, we help companies enhance their online presence, streamline IT operations, and implement effective strategies that drive growth. From building high-performance websites to managing Secure IT Infrastructures, we ensure businesses stay competitive in an ever-evolving digital landscape. Whether you need Bespoke Web Development, SEO Optimisation, or Reliable IT Support, SpiderIT provides scalable solutions designed for efficiency, security, and long-term success.
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